Privacy Policy
Last updated: June 27, 2026
At ZipHardware ("we," "us," or "our"), your privacy matters. This Privacy Policy explains what information we collect when you visit ziphardware.com or place an order, how we use and protect it, and the choices and rights you have. By using our site, you agree to the practices described here.
Information we collect
We collect information you provide directly, as well as information collected automatically when you use our site.
Information you give us includes:
- Contact and identity details — your name, email address, shipping and billing address, and phone number
- Order information — the products you buy and your order history
- Communications — messages you send us through our contact form or by email
Payment information: When you pay, your card details are collected and processed directly by our payment processor, Square. We do not receive or store your full card number. We may receive limited information such as the last four digits of your card and the result of the transaction.
Information collected automatically includes your IP address, browser and device type, the pages you view, and how you interact with our site. We collect this through cookies and similar technologies.
How we use your information
We use your information to:
- Process, fulfill and deliver your orders
- Communicate with you about orders, returns and support requests
- Provide customer service and respond to your inquiries
- Operate, maintain and improve our website and product selection
- Prevent fraud and keep our site and customers secure
- Comply with our legal obligations
- Send you marketing communications where you've agreed to receive them (you can opt out at any time)
How we share your information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Payment processors (Square) to process your payments securely
- Suppliers and shipping carriers to fulfill and deliver your orders — they receive only what's needed, such as your name and shipping address
- Service providers that help us operate our site, such as hosting and analytics providers
- Legal and safety recipients, when required by law or to protect our rights, our customers, or the public
If our business is ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used, and improve your experience. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.
Data retention
We keep your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, and meet our legal, accounting and tax obligations. When we no longer need it, we securely delete or anonymize it.
Data security
We use industry-standard safeguards — including encrypted (HTTPS) connections and a PCI-compliant payment processor — to protect your information. No method of transmission or storage is completely secure, but we work hard to protect your data and continually review our practices.
Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete it
- Opt out of marketing communications
- Opt out of the "sale" or "sharing" of personal information (note: we do not sell your information)
California residents: Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have the right to know what personal information we collect and how we use and share it, the right to request its deletion or correction, and the right not to be discriminated against for exercising your privacy rights. To exercise any of these rights, contact us at support@ziphardware.com. We'll verify your request and respond as required by law.
Children's privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we'll delete it.
Third-party links
Our site may link to other websites we don't control. We're not responsible for their privacy practices, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above, and significant changes will be posted on this page.
Contact us
If you have questions about this Privacy Policy or how we handle your information, email us at support@ziphardware.com.